:Client On-Site Support Services:

Our On-site support services address the diverse needs of today's geographically dispersed businesses to keep your distributed desktop systems servers and active network electronics up and running for maximum productivity.

Enterprise Solution Services has the technical staffing to address the service and maintenance issues facing growing companies, in today’s evolving workplace. As your company acquires more technology, the maintenance and support of this equipment is essential to ensure maximum productivity.

We offer the following services, all of which are integrated with change management and asset tracking procedures:

Equipment Maintenance Contracts On-site moves, additions, and changes LAN/WAN Connectivity: Upgrades, troubleshooting, repair and resolution of communication issues (Internet Connectivity, VLANs, Routers, Switches, and Hubs, etc.) On-site break/fix support Preventive Maintenance

System Analysis and Design - to ensure your network functions at maximum efficiency Support staff - short or long term staffing placements for network administration and desktop support assistance Disposal or redeployment for equipment being replaced, including digital "Expiration Certificate" data to import into asset management systems.

Maintenance contracts are customizable to meet the needs of individual clients. On Site maintenance contracts are available with different levels of base coverage: Silver, Gold, and Platinum.

Silver Level provides for a 1-hour phone response and Next Business Day (NBD) on site service (during normal business hours).

Gold Level provides for a 2-hour on site service (during normal business hours).

Platinum Level provides for 24hr/7day coverage with 2-hour on-site response. Coverage is then customizable based on the components covered (workstations, servers, routers, switches, hubs, etc.), and the number of components. Maintenance pricing is based per each equipment, on a per month cost average. All contract prices include coverage for all installed components and Labor. (monitor, keyboard, mouse and such)

Please call us for a No-Charge, On-Site evaluation of your environment.